At LAEVACHI your satisfaction is our priority. While we specialize in custom-made products, we understand that occasionally issues may arise. Please review our exchange policy below:
Conditions for Exchange
** Damages or Exchange requests must be raised within 24 hours
** Once the Request is raised exchange will be done in 12 – 14 days
** Replacement will be done in 12 – 14 days
We offer exchanges under the following conditions:
1. Defective Items: If your product arrives with defects in materials or craftsmanship.
2. Damage: If your product is damaged during shipping.
3. Incorrect Order: If the product received differs from what you ordered (e.g., wrong color, size, or design).
Exchange Request Timeline
– Notification: You must contact us within 24 hours of receiving your order to request an exchange.
– Documentation: Provide photos and 360 Video with detailed description of the defect, damage, or error to help us process your request efficiently.
Exchange Process
1. Contact Us: Call our customer service team at +91-7665944433 within 24 hours.
2. Approval: Upon reviewing your request, we will provide approval and instructions for returning the item.
3. Return Shipping Ship the item to us using the instructions provided. We recommend using a trackable shipping service.
4. Replacement: Once we receive and inspect the returned item, we will proceed with creating and shipping your replacement product.
5. Credit to Laevachi Account: Once we receive and inspect the returned item, an exchange refund will be credited to your Laevachi account.
Account Credit Details
•Credit Expiration: The credit issued to your Laevachi account will be valid for 6 months from the date of issue.
•Usage: You can use this credit towards any future purchases on our website within the validity period.
Important Notes
– Custom Orders Due to the nature of custom products, we cannot accept exchanges for reasons other than defects, damage, or incorrect orders.
– Final Approval
– All exchange requests are subject to approval based on the conditions mentioned above.
Contact Information
For exchange requests or further assistance, please contact our customer service team:
– Email: support@laevachi.com
– Phone: +91-7665944433
Thank you for your understanding and cooperation. We are committed to ensuring you receive a product that meets your expectations and our high standards of quality.
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